Shipping policy

This Shipping Policy explains how jewelryshop processes and delivers orders placed on jewelryshop.com. Please review the information below to understand our shipping methods, timelines, and requirements.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Processing time does not include shipping or delivery time.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

Estimated shipping time is generally 7–15 business days after order processing.
Shipping times are estimates and may vary by destination and shipping method.
Delivery dates are not guaranteed.

3. Shipping Destinations

Available shipping regions can be selected during checkout.
Shipping availability may vary depending on destination country or region.
We reserve the right to limit or suspend shipping to certain areas.

4. Shipping Costs

Shipping fees are calculated and displayed at checkout.
Some orders may qualify for free shipping, which will be clearly shown at checkout.
Shipping costs may vary based on destination, weight, and shipping method.

5. Address Accuracy

Customers must provide a complete and accurate shipping address at checkout.
Please ensure your street address, city, state, and postal/ZIP code are correct.
Incorrect or incomplete addresses may cause delivery delays or failed deliveries.

6. Postal Code Requirement

A valid postal or ZIP code is required for successful delivery.
Missing or incorrect postal codes may prevent shipment from being delivered.
We are not responsible for delays caused by incorrect address details.

7. Order Tracking

Once your order has shipped, tracking information may be provided when available.
Tracking updates depend on the carrier and destination country.
Some international shipments may have limited tracking visibility.

8. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees.
Such charges are determined by local authorities and are the customer’s responsibility.
Customs processing may cause additional delivery delays.

9. Delivery Delays

Shipping times may be affected by factors beyond our control.
These factors include customs inspections, carrier delays, or transportation disruptions.
We appreciate your patience in the event of unforeseen delays.

10. External Factors Affecting Shipping

Delivery may be impacted by pandemics, public health emergencies, or government restrictions.
Weather conditions such as storms, floods, or extreme temperatures may cause delays.
Remote or hard-to-reach areas may require additional transit time.

11. Lost or Delayed Packages

If your package is significantly delayed, please contact our customer support team.
We will assist in investigating with the carrier where possible.
We are not responsible for delays caused by customs or local delivery services.

12. Failed Deliveries

Failed deliveries due to incorrect address information are the customer’s responsibility.
Returned packages may require additional shipping fees for reshipment.
In some cases, refunds may exclude original shipping costs.

13. Multiple Shipments

Orders containing multiple items may be shipped separately.
Items may arrive at different times depending on availability and logistics.
No additional shipping charges will be applied unless stated at checkout.

14. Changes or Cancellations

Order changes or cancellations must be requested before shipment.
Once an order has shipped, it cannot be modified or canceled.
Processing may begin quickly, so timely requests are important.

15. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.
Changes will take effect once posted on jewelryshop.com.
Continued use of the Website constitutes acceptance of the updated policy.

By placing an order with jewelryshop, you acknowledge and agree to this Shipping Policy. If you have any questions regarding shipping, please contact our customer support team.